Returns & Exchanges

At HiBy, we stand by the quality of our high-fidelity audio equipment and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your HiBy device in its original packaging, including all accessories, cables, and manuals to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated service center.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund or ship your replacement device within 5-7 business days.